Frequently Asked Questions
Q: Have a question not answered below?
A: Send it in an email to Support @ SlickyProxy.com
Q: My Slicky Proxy bandwidth is limited to 1 Gigabyte
(GB) per month. How much browsing will that allow me to do?
A: Web pages come in all sizes but the average is about 15 KB. The
1GB limit will allow you view about 67,000 of these pages per month.
Another guideline to go by is a typical web user bandwidth rate of
.33MB/minute. This would provide you with approximately 50 hours
of moderate web browsing per month. Downloading music, video, and
files can have a large impact on your bandwidth however. We
recommend that you disconnect from the proxy when transferring large
files.
Q: How do I know when I am nearing my
monthly 1GB traffic limit?
A: You will receive a warning email when you reach 90% of your
allotted bandwidth.
Q: How do I cancel my service?
A: Log into your PayPal account and cancel your subscription.
PayPal will then notify us so that we can deactivate your account.
Q: When will my credit card be charged?
A: You get a 3 day trial period to use the service free of charge. At
the end of this period you will go into the normal billing cycle based
on your subscription level (SP Lite or Premium) and be charged every
month until you cancel your subscription.
Q: Can I get a refund?
A: Because you are buying a service and not a product that can be
returned there are no refunds.
Q: What technology do you use?
A: We use SonicWall appliances to establish the SSL VPN tunnels.
Q: How can I tell if Slicky Proxy will
bypass my local Proxy/Firewall before I sign up?
A: Run the following command from a windows command prompt:
telnet
www.slickyproxy.com 443
If all of the text in your command prompt window goes blank then the
required port is open from your location. If it is blocked you will see
an error message similar to "could not open connection to the
host........" Other restrictions in your environment could prevent this
test from working. You can always sign up and try the service free for 3
days to confirm it will work for you before committing to the
subscription.
Q: What if I cannot establish a connection
to Slicky Proxy?
A: If you have verified that you meet all of the prerequisites and still
can't connect there is most likely something blocking application access
to port 443 from your laptop/PC. Some things you can Check on your PC
are the local firewall, TCP filters, and browser proxy settings. There
may be restrictions in place at your location that are out of your
control (such as port 443 being blocked) in which case you should close
your account during your free trial period. Keep in mind that you may be
able to connect in some locations and not others. You may want to try
multiple locations before cancelling.
Q: Does Slicky Proxy offer technical
support?
A: Not really. In order to maintain our low subscription costs, we don't
maintain an on call operations staff. We do provide 24 response to
inquires sent to our support email alias however. The 3 day free trial
period was designed to allow you to determine if Slicky Proxy is going
to meet your needs.
Q: My school blocks all URL's containing the
word "Proxy". Can I still use Slicky Proxy?
A: Yes. In your registration email you will be given the IP address of your
VPN server. Simply replace
www.slickyproxy.com with this address and you will bypass the URL
filter.
Q: Can my ISP block my connection to Slicky Proxy?
A: Yes. Since your ISP can shut off your entire Internet service they have complete control and can block any site. It is very rare for them to do this however. Only a few cases have occurred and all have been from China.
Q: Will using Slicky Proxy slow my web surfing?
A: No. Slicky Proxy is very fast. Most subscribers can’t even tell when they are connected.